General terms, conditions and return policies

General terms and conditions
General terms and conditions (hereinafter “TERMS AND CONDITIONS”) for the use of the WEBSITE (hereinafter “Laboratorio San José HNN”), as well as for the use of the consultation platform of results online, and for the online purchase of clinical laboratory test analysis services from Laboratorio San José HNN (hereinafter “ONLINE PURCHASE”). It is obligatory and binding to accept having read, understood and accepted the TERMS AND CONDITIONS when making any ONLINE PURCHASE.

Terms and Conditions

Order conditions

Your order implies your acceptance of these General Conditions, whose sole purpose is to achieve a more favorable environment for electronic commerce.

The client

The client authorizes their personal data to be included in the Laboratorio San José HNN database, in order to manage the contracted service and to provide information on other services or products. In no case will the information of minors be registered, so the client must be of legal age. The data obtained with this consent will be treated confidentially, Laboratorio San José HNN will not be able to provide the user's personal information. To thirds.

The product

All products marketed via the web by Laboratorio San José HNN correspond to laboratory tests that can be carried out in any of our branches.

The images

They may differ from the actual product and are provided for illustrative purposes. All brands, names and logos that appear on this site are registered by their respective owners.


The prices shown in the online store of Laboratorio San José HNN, are in the currency:

  1. Costa Rican colones and will be 4% VAT or the corresponding tax depending on the type of service.
  2. We do not offer home delivery services through the online store.

The prices of clinical laboratory analysis tests will be reported on the WEBSITE and will only be valid and applicable as long as they appear on it, and will not necessarily be applicable to other sales channels used by Laboratorio San José HNN.


The shipments are attached with the invoice, which is prepared according to the data provided by the client at the time of creating the San José HNN Laboratory Account, (see Confidentiality point. Data Protection Law).

If the client has any questions or complaints, they can contact us at at (506) 4055-4141 during office hours.

Return Policy:

The return process can be carried out up to 24 hours after making your purchase as long as you have not redeemed your purchase in any of our branches. In case of requesting the return of the canceled amount, Laboratorio San José HNN will manage said request in a maximum period of 30 business DAYS before the corresponding bank. It is clarified that it will be the bank and through its refund policies the one that applies the corresponding refund in your favor.

To request your return, contact us through the Chat or contact us form available on our website or you can use the following means: at (506) 4055-4141 during office hours.

Price validity and payment terms

Budgets, or economic offers, are only valid in writing, and during the period indicated therein. If no term is indicated, it will be 15 days. Payment will be made at the time of placing the order. San José HNN Laboratory, you can suspend the delivery or service until full payment.

Delivery and redemption terms

Analyzes purchased through the Laboratorio San José HNN virtual store must be exchanged at any of our branches within 15 days after purchase. If you have any problems exchanging it, you should first contact a customer service representative.


This website is the property of Laboratorio San José HNN. All rights to its content, images, texts, design and software are the property of Laboratorio San José HNN. All the elements of this page, including without limitations, its design and its content are protected by the laws of Intellectual Property, Industrial Property and international treaties referring to Copyright. Under no circumstances will Laboratorio San José HNN be held responsible for any damage or loss of any kind arising from, or in relation to, the use of this website. Laboratorio San José HNN must be indemnified for any damage or loss resulting from its breach of these conditions or from the use of the content of this website without prior authorization.

Force Majeure

San José HNN Laboratory does not accept responsibility for delays caused by circumstances beyond its reasonable control and will be entitled to an extension for its execution; Examples of these circumstances include, but are not limited to, strikes, transportation, supply or production problems, exchange rate fluctuations, government action and natural disasters. If the cause lasts more than 2 months, this agreement could be terminated by either party, without the right to compensation.


Laboratorio San José HNN reserves the right to change the content of this web page at any time and without prior notice.

Confidentiality. Data protection law

Confidentiality in the payment is guaranteed through a secure payment module, and with the support of the National Bank of Costa Rica, the entity in charge of transfers and means of payment. Which guarantees the confidentiality of the data at all times, since the merchant does not know the financial data of the buyer, and does not know the items that the customer buys, only the amount of the purchase.

Jurisdiction. applicable law

This sales service is regulated under the laws of the Republic of Costa Rica, Central America. Purchases made at Laboratorio San José HNN Virtual Store are subject to current Costa Rican regulations, and the rest of concordant legislation, understanding purchases made at Laboratorio San José HNN, Regarding any discrepancy or divergence that may arise regarding compliance or interpretation of the purchase agreement reached, or any of its conditions, the parties submit to the Courts and Tribunals of Costa Rica. The Vienna Convention on contracts for the international sale of merchandise is excluded. If any provision in this contract were declared by a Court as invalid or unenforceable, the rest of the same will not be affected.

Customer Service Contact Information:

Telephone: 506 4055-4141 | Email:

San José Laboratory – San José, Avenida 14, Dolorosa, San José, Costa Rica.

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